In respect  to our wait-listed clients, and also to the therapists,we request a minimum of 24 hours notice to change or cancel an appointment. if you provide less and we are unable to fill your appointment, our policy is that your therapist may apply a cancellation fee equivalent to your treatment cost.
please not that if you simply do not show up to your appointment, or if you cancel at very short notice, your therapist may also require prepayment of future appointments to confirm them.
Late policy:
We will do everything we can to ensure you receive your full treatment time. However if you arrive late and we have appointments immediately after, our therapist may only be able to offer your remaining time however will retain the right to charge full treatment fee. 
we recommend you plan on arriving 5-10 minutes before your appointment time to finish the intake form for the first visit.